Bad customer service is something no customers can tolerate online and offline. What is worse online is that you cannot see the person you were communicating with face to face. Even if your “bloods boil” and causes a stroke, the other party have no idea about your frustration or anger except for those four-letter word that might have been typed after several email exchanges.
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Being more aware creates responsibility. What does responsibility mean? It means the ability to respond. The more conscious you are in your ability to respond, the more creative you'll be. -- Deepak Chopra