Yes, I am beating the old bad customer service or customer support drum again. I am sick of beating the drum too but as long as bad customer service is still rampant on the web I feel it is my “duty” to bring it to your attention again.
What puzzles me is that if bad customer service is really bad for business, why do so many businesses allow it to go on? I think it has become a “habit” for most internet marketer’s (including the very experienced one) to literally “close one eye and shut the other” when it comes to providing customer service support, be it online or offline. They ceased caring what their customers think. If that is the case, then you should close down your business and get a day job!
Would you like me to give you a formula for...success? It's quite simple, really. Double your rate of failure... You're thinking of failure as the enemy of success. But it isn't at all...You can be discouraged by failure - or you can learn from it. So go ahead and make mistakes. Make all you can. Because, remember that's where you'll find success. On the far side of failure. -- Thomas J. Watson, Sr.