Yes, I am beating the old bad customer service or customer support drum again. I am sick of beating the drum too but as long as bad customer service is still rampant on the web I feel it is my “duty” to bring it to your attention again.
What puzzles me is that if bad customer service is really bad for business, why do so many businesses allow it to go on? I think it has become a “habit” for most internet marketer’s (including the very experienced one) to literally “close one eye and shut the other” when it comes to providing customer service support, be it online or offline. They ceased caring what their customers think. If that is the case, then you should close down your business and get a day job!
“The brick walls are there for a reason. The brick walls are not there to keep us out. The brick walls are there to give us a chance to show how badly we want something. Because the brick walls are there to stop the people who don’t want it badly enough. They’re there to stop the other people.” ? Randy Pausch, The Last Lecture