Bad customer service is something no customers can tolerate online and offline. What is worse online is that you cannot see the person you were communicating with face to face. Even if your “bloods boil” and causes a stroke, the other party have no idea about your frustration or anger except for those four-letter word that might have been typed after several email exchanges.
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We can no more afford to spend major time on minor things than we can to spend minor time on major things. -- Jim Rohn