Bad customer service is something no customers can tolerate online and offline. What is worse online is that you cannot see the person you were communicating with face to face. Even if your “bloods boil” and causes a stroke, the other party have no idea about your frustration or anger except for those four-letter word that might have been typed after several email exchanges.
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“For me, I am driven by two main philosophies: know more today about the world than I knew yesterday and lessen the suffering of others. You'd be surprised how far that gets you.” -? Neil deGrasse Tyson