Yes, I am beating the old bad customer service or customer support drum again. I am sick of beating the drum too but as long as bad customer service is still rampant on the web I feel it is my “duty” to bring it to your attention again.
What puzzles me is that if bad customer service is really bad for business, why do so many businesses allow it to go on? I think it has become a “habit” for most internet marketer’s (including the very experienced one) to literally “close one eye and shut the other” when it comes to providing customer service support, be it online or offline. They ceased caring what their customers think. If that is the case, then you should close down your business and get a day job!
Bad customer service is something no customers can tolerate online and offline. What is worse online is that you cannot see the person you were communicating with face to face. Even if your “bloods boil” and causes a stroke, the other party have no idea about your frustration or anger except for those four-letter word that might have been typed after several email exchanges.